Version 2 · Effective October 5, 2026
Effective: October 5, 2026 · Version 2
HaulEase is a technology platform operated by HaulEase Inc. that connects customers who need moving and delivery services with independent, professionally insured service providers ("Operators"). Operators are independent businesses — not employees or agents of HaulEase. Every Operator is verified before their first job: each carries commercial automobile insurance on the vehicle used and commercial general liability insurance of at least $1,000,000 (many carry $2,000,000). HaulEase facilitates booking, payment, communication, and dispute support, but does not employ drivers, own vehicles, or take custody of your goods at any point.
You agree to provide accurate information, be present or reachable at pickup, select a vehicle appropriate for your load, and comply with all applicable laws. You are responsible for adequately packing and preparing your items and for noting high-value items at booking. Do not place an order if you believe your items will not fit in the vehicle you selected — choose a larger vehicle instead.
The price you see at booking is locked when you book. Any change on the day — extra items, stairs, a longer carry, or a larger vehicle than you selected — is only ever charged through an itemized adjustment or re-quote that you approve in the app before it takes effect. Bookings are subject to our Cancellation Policy. You may cancel free of charge before a driver accepts; after acceptance, cancellation fees may apply based on how far the driver has progressed. Show-up fees may apply for verified customer-side pickup issues; these are bounded by platform limits and remain reviewable by support.
Payments are processed by HaulEase Inc. through Stripe, our payment processor. HaulEase does not store your full card numbers. By booking, you authorize charges for completed services, approved adjustments, and any applicable fees.
Items in transit are covered up to $500 per item. Damage or loss claims must be reported through the app within 48 hours of delivery, with photos. Items you chose not to have protectively wrapped are not covered for cosmetic damage. For anything worth more than $500 per item, we recommend you arrange your own insurance before transport — tell us at booking and photograph the item.
Operators are independent businesses responsible for the transport they perform, and each carries the commercial insurance described in Section 1. To the fullest extent permitted by applicable law, HaulEase Inc.'s liability for its own platform services is limited to the amount you paid for the affected order. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, and nothing here affects your statutory consumer rights.
If something goes wrong, contact support through the app. We investigate using platform records (GPS, photos, timestamps, messages) and work to resolve disputes fairly.
We may update these Terms. When we make material changes, we will notify you and, where required, ask you to accept the updated version before continuing to book.
HaulEase Inc. · Support: support@haulease.com
Other Policies
HaulEase Inc. reserves the right to update these policies with notice. Continued use of the platform constitutes acceptance of current policies.